The following Terms of Conditions concern the offer and sale of products on earthwindesie.com, owned and maintained by Kunstmanir, obrt za usluge, Rude 171b, 10430 Samobor, MB: 98324497
Please read these Terms of Service carefully before accessing or using our website.
We process orders Monday to Friday between 09:00 – 16:00 CET. Orders placed outside this period will be processed the following working day.
Once an order is placed, you will receive an order receipt by e-mail. Please note that this order receipt is not a binding order confirmation, but merely a confirmation that your order has been received by us. EARTH WIND DESIRE will communicate the expected delivery time with a binding order confirmation once order is handled.
You are responsible to provide current, complete and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse or limit any order placed with us.
Prices in our webshop are in Euros (EUR) and include VAT. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue products without notice at any time. Delivery costs will be added to the total amount of the order on checkout.
For orders including made to order items, payment will be withdrawn when production of the product is started and the expected delivery time will be communicated by our customer support. For stock items, the amount is reserved on your chosen payment method when order is placed and withdraw when the products are shipped from our warehouse.
Delivery of goods from EARTH WIND DESIRE is deemed to have occurred when the customer has received the goods. All orders ordered through earthwindesire.com are shipped with the best suitable carrier. Stock items will be shipped within a maximum of 72 hours after ordering, unless otherwise stated on the product display. Delivery will usually take place within 5-10 business days of shipment. In special cases other freight solutions will be used. The stated delivery date is indicative and may therefore be waived. For made-to-order products, the delivery time may vary from 6-10 weeks depending on the product. Delivery time will be confirmed by our customer service.
Customary and reasonable variations in the colour or in the dimensions are not considered as a defect. Natural materials, such as wood and leather, and other materials may look different from what you see on photos in our store. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We make reservations to wrong prices, typing errors, sold-out products and force majeure including failure in delivery from our suppliers.
You are entitled to return the product for the first 14 days of receipt, without specifying the reason for return. Goods can only be returned in their original packaging and in unused condition. The purchase price will be refunded after receipt of the goods. The customer pays the cost of return shipment. Made to order products cannot be cancelled.
Goods are to be returned to the following address, including a copy of the Delivery Note:
Kunstmanir, obrt za usluge
Rude 171b, 10430 Samobor, Croatia
Please notify us about your cancellation by sending an e-mail to firstname.lastname@example.org